FAQs

How do I stop sounders operating, so I can carry out a routine test?

To disable the sounders, with the control panels ‘Enable Control’ ON, select; ‘ACCESS LEVEL 3’ (Default ‘3333’) > pin entry > ENGINEERING DISABLEMENTS AND SETTINGS > TIMED DISABLEMENTS > DISABLE SOUNDERS

How do I disable the fire panel's relay outputs?

The Fire, Alarm and Fault Contacts can all be independently disabled on the control panel, with the ‘Enable Control’ ON, by selecting; DISABLEMENT / SELECT DELAYS > DISABLE PANEL OUTPUTS

How do I view the panel's device event log?

To view the system event log, with the control panels ‘Enable Control’ ON, select; ‘ACCESS LEVEL 3’ (Default ‘3333’) ? pin entry ? ‘VIEW PRINT EVENT LOG’ > ‘VIEW EVENT LOG’

How do I reset faults/alarms?

To reset faults & alarms from the control panel, with the ‘Enable Control’ ON, press < RESET >

How do I check what is disabled on the panel?

To check what is disabled on the Control Panel, with the ‘Enable Control’ ON, select; ‘DISABLEMENTS / SELECT DELAYS’ > ‘VIEW & RESTORE DISABLEMENTS’

How do I remove a device from the Radio Hub?

To remove a device on the Radio Hub, select; Front Display > Remove Device

How do I add a new device to the FireCell system?

All newly added devices need to be assigned to the system. To assign the devices, select; From Front Display > Assign Device > Dev 000 of 001 changing to Done 001 of 001 (once complete).

How do I assign a device to the Radio Hub?

New devices must be added to the Control Panel and the Radio Hub, ensuring the Loop number and addresses programmed at the Radio Hub correspond to that programmed at the Control Panel. Once completed the new devices must be assigned. (See Q8).

How do I replace a FireCell device?

To replace a device on the system, the device must be removed from the Radio Hub and added back to the system. Once added the new device will need to be assigned (See above points).

How do I check analogue values on the control panel?

Checking the devices analogue values and the interrogation of the devices signal readings is possible on the Control Panel, with the ‘Enable Control’ ON, by selecting; ‘VIEW DEVICES’ > ‘VIEW DEVICES BY LOOP’ > ‘VIEW LOOP 1 – 14 DEVICES ’ > ‘Scroll up and down to scroll through the devices on the selected loop.

How do I check device signal levels?

To ensure the signal levels for each device and each RCC are at an acceptable level the Global Sig Stat menu should be checked. This menu will display the signal level in dB’s for each device and RCC over a 24 hour period. This is listed in Loop and Address Number order. After the system has been running for a 24 hour period the device signal levels should display 30dB or above and the RCC signal levels should displayed 20dB or above. If any devices are under the signal level requirements check the flowchart On How to Improve Device Signal Levels section for guidance. From Front Display > Advanced > Global Sig Stat

Do I need power supplies for the wireless infrastructure?

No – all Radio Cluster Communicators (RCC) have built in mains power supplies with 72 hours battery backup.

Does the system require any cable connections?

The infrastructure is completely wireless with the Radio Hub close coupled to the control panel (CIE).

How many devices can be added to an RCC?

Each RCC can accommodate 31 wireless devices.

Can I hardwire part of the system?

Yes by using a multiple loop panel it is possible to have a dedicated loop of hardwired devices.

Do I need to have a wireless survey prior to installation?

Yes EMS provides and fully underwrites UK surveys free of charge.

Is the system compliant with the relevant standards?

Yes, the system is fully 3rd party tested to all relevant parts of EN54 (certificates are available via this site).

How many devices can I have per panel?

Typically 504 devices dependent on the type of panel.

Can I obtain the programming software for the system?

All programming software is available free of charge via this site.

Do combined detector/sounders use more than one address?

Combined detectors take two addresses on the control panel, but only one device slot on the RCC.

How often do the device batteries require replacing?

The battery life on all products is 5 years using the recommended batteries.

What is the device warranty period?

All EMS products have a 5 year warranty (excluding batteries).

How many RCCs can I have on the system?

Up to 31 RCCs can be added to a Radio Hub.

Are the systems pre-programmed?

The systems can be supplied fully programmed from the factory if required.

Is product training available?

Training overviews are available through this website with full courses held free of charge from our head office. Local training can be arranged. Click here for further details

Is technical engineering/support available?

EMS offers full UK field support as well as our free UK help desk.

What forms of detection are available?

Detection is available in optical, heat, and multi-sensor variants, manufactured by Apollo Fire Detectors.

How many sounder tones are available?

The sounders can generate two different sounder tones that can be selected from a bank of 32 tones.

Do I/O units require additional power supplies, and what voltage can they switch?

I/O Units are battery powered and are capable of switching 24 VDC at 2 A. Mains switching interfaces are also available.

Are sounders syncronised?

Standard sounder tones and voice messages are fully synchronised across the RCC infrastructure

Do I need to use a laptop to programme the system?

All programming can be achieved directly at the Hub as well as via a laptop.

Are devices suitable for external use?

Weather proofing options are available for call points and sounders/VADs.

Is it possible to lock devices in place?

Yes this can be achieved using the special tool supplied with each system.

Can I switch on specific device sounders or LEDs?

Yes, this functionality is provided from the control panel.